![]() ![]() I may need to plug them directly into a system. I've tried to update their firmwares but their old Dell firmware update tools don't seem to detect them at least via the dock. The only common devices have been the same two monitors. ![]() I've already swapped keyboard/mouse w/o any luck. The old dock was a WD19TB and the new one is a WD22TB4.įYI, I leave my system on all the time. FYI, the old laptop was an and the new one is a mobile Precision 5570. It can then take up to a minute before the laptop will reconnect everything and monitors come back to life. My temporary solution is to just unplug power from the dock and wait a few seconds before plugging it back in. I've gone through two different docks and two different Dell laptops and I still find my two dock-connected monitors permanently asleep/disconnected every morning, or anytime soon after Windows powers-saves the monitors. Your statement about the "overloading" of the docks makes me think this is true and Dell needs to get out of the dock business, or find a supplier of higher quality dock chipsets & parts, lol. I'm also having frequent and long-lasting Dell dock issues. and we usually land on Cal-Digit or Anker docks. The only thing that saves me is that I don't do much Windows support any more (I do mostly Apple & Android and other non-Windows stuff). so we can't really control the combination of peripherals or cabling ( Problem in our environment (small city gov with 100's of different buildings).is we have a pretty wide variety of DELL equipment (we still have some older e-series Laptops and e-docks) and on top of that Employees like to move and swap around equipment. but yeah.we have TB and TBS and they seem to have some of the same problems the USB-C versions do. Sadly (at least from what I've seen) the newer DELL Hub Monitors have this same problem (and also same soft-reset procedure recommended by DELL)Īt 1st I thought it was our fault for buying the cheaper USB-C versions (instead of opting for the more expensive Thunderbolt Docks and Thunderbolt Monitors). it tends to make the Docks more unstable because you're basically "overloading it". if you're "maxing out" the USB ports (from what I've noticed). The amount of peripherals you have plugged into the Dock (for example. The quality of Cables and peripherals you have plugged into the Dock ![]() I've also seen it be influenced a little by: I have also noticed some improvement with various Driver and Firmware updates (both to the Laptop drivers & BIOS and the Dock Drivers and BIOS)
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